BOBIN LILJA (She/Her)

Gothenburg
bobin@bobin.se

Profile

Curious and solution-oriented IT ninja with extensive and broad experience in Microsoft 365, support, system administration, and IT processes. Accustomed to building internal IT from the ground up, working independently on complex projects, and creating structure in both technology and workflows. Strong interest in technology, people, and inclusion.

My Skills

• Microsoft 365
• IT Support (1st–3rd line)
• Driving IT forward
• Windows Server
• Flow Building
• PowerShell
• SharePoint & Document Management
• IT Processes & Service Desk Structure
• App Packaging & Device Configuration
• Vendor Management
• Maintenance

WORK EXPERIENCE

Microsoft 365 Consultant – REWTech AB
Jan 2025 – Jun 2025

• Intune configuration
• Server analysis
• Power Automate flow for a client regarding document approval process
• Packaging apps for Windows and Mac

Senior System Administrator – SilverRail
Mar 2023 – Jan 2025

• Global internal IT with focus on Sweden
• Intune implementation and other projects
• Hardware, network (Meraki), licensing, and support
• User support and technical point of contact for Swedish office
• Office relocation
• Jira and Confluence
• DEI initiatives

Support Manager & VIP Support – Assemblin Sweden AB
May 2022 – Mar 2023

• Managed collaboration with external support partner
• VIP support and onboarding of new clients
• Routine and process improvements
• Developed technical support processes and provided solutions as needed

Microsoft 365 Operations Lead – Lantbrukarnas Ekonomi-Aktiebolag
Dec 2019 – May 2022

• Responsible for Office 365 platform and user support
• Digitalization initiatives during the pandemic
• PowerShell scripting, Active Directory, documentation, and change management
• Led Active Directory data improvement efforts
• Collaborated with other operations leads on client and helpdesk tasks
• Supported the business with digital tools within Office 365
• Digital voting system implementation
• Teams PC and Teams Android device management
• Freshdesk administration

IT Consultant – B3 Digital Worklife
May 2019 – Dec 2019

• Migrated mailboxes using Microsoft tools
• Data migration with Microsoft tools
• Configured Intune profiles for device setup and security
• Implemented MFA
• Procured hardware
• Assumed full support responsibility
• Led project solo as technician and project manager
• Created document portal in SharePoint Online with permissions and metadata
• Customized Microsoft Learning portal for end users and IT department
• Established routines and processes for Service Desk
• Configured conferencing rooms (Teams & Cisco)
• Resolved support tickets
• Mapped Microsoft 365 admin roles to Service Desk responsibilities
• Lead technician for conference room setup (LRF)
• DEI involvement

Lead IT Technician – Willis Towers Watson Sweden
May 2017 – May 2019

• IT operations (servers, infrastructure, network, applications)
• SharePoint / SharePoint Online management
• 1st–3rd line support
• Project management
• Handled escalated cases from colleagues
• Liaison between Global IT and Sweden/Finland
• Setup of SharePoint customer portal
• Backup management
• Office oversight responsibilities
• Vendor management
• ServiceNow administration
• DEI initiatives

Support Technician – Idenet
Oct 2016 – May 2017

• IT operations (servers, infrastructure, network, applications)
• SharePoint / SharePoint Online management
• 1st–3rd line support
• Project management
• Handled escalated cases from colleagues
• Liaison between Global IT and Sweden/Finland
• Setup of SharePoint customer portal
• Backup management
• Office oversight responsibilities
• Vendor management
• ServiceNow administration
• DEI initiatives

VOLUNTEER EXPERIENCE

• Head of dispatch central: Planning, staffing, vendor coordination
• IT Volunteer: 1st line support
• Dispatch Operator: Prioritized calls and event logging during events

LANGUAGES

• Swedish – Native
• English – Fluent

OTHER

• Driver’s license (automatic)